IT Technical Support
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of the products and services described in this web site.
At Northern Star we provide IT technical support to small to medium sized enterprises. Our services will help you save time and money by providing your business with high quality IT services.
Welcome to the Northern Star website, this site has been designed to provide you with a wealth of information the services that we offer in both a consultancy and support capacity. You will see how we can help your business to be more efficient and how we can make technological recommendations which will help to keep your business up to date with all the best software needed in your particular business.
We are proud of the fact that we have a strong reputation for providing IT technical support and other IT services. This reputation is due to the fact that we provide sound advice and can offer the best guidance in which systems our clients should have in place and which software will be the most effective in their business.
You will find our IT technical support department offer a consistent service. We invest heavily in the training of our own staff to ensure this high level of service is continuous. Our systematic approach using check lists and a procedure ensures that this happens.
Our technical support services are just one of the wide range of IT services that we offer, we can offer a wide range due to the fact that we have a large network of associates to whom we can outsource the work but ensure that we only use people that have the same work and business ethics as ourselves.
The main focus of our IT technical support is to enterprises that are small or medium sized and we use our vast experience to design solutions tailored to your company needs.
We have five levels of technical support. The first being a non contracted support which costs one hundred and twenty pounds an hour this however being the lowest level means that the contracted customers will be our priority. The other four technical support levels are contracted more can be read about this at the support page.