Network Support
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Your business relies on your IT systems and you have invested in hardware, software and training to ensure it meets your needs. The Kaseya remote management toolset monitors and alerts across your whole network delivering availability and management information via our Managed Service Provider service. Our accredited technicians will monitor, manage and maintain your Network through our Managed IT Support service 24 hours a day, 7 days a week & 365 days a year. We are specialist in Cisco & Sonicwall Firewalls and switches, a Microsoft Gold Partner accredited in Networking Infrastructure Solutions and an HP Preferred Partner. What are the Features of the Managed IT Support? UPS Management: - You are reliant on your IT systems and you have invested in UPS systems to keep you going in the event of power failure. We have a remote management toolset that monitors and alerts for battery status on your UPS hardware, so ensuring you are ready should the worst happen.
Hardware Status: - Our remote management toolset monitors and alerts on:
- Fan failure
- RAID set status i.e. alerts for hard drive failure
- RAID controller status i.e. live or hardware fix required
- Machine cases being opened
- Component failure
Printers and Copiers: To save you time and effort, our toolset monitors and alerts on: - Printer/copier toner status
- Printer/copier ink status
- Printer/copier copy count
Router Status: Your router is vital to your network and your Internet connection, so we monitor and alert against these metrics: - Network traffic which allows us to see the following issues:
- Router capacity i.e. does the router have the capacity for your network now and in the future
- Network bottlenecks i.e. can we tune parts of the network to improve performance
Helpdesk: - IT issues are expertly managed off site until resolved within a 2 hour Service Level Agreement. 97% of our calls are responded to within 30 minutes.
- On site visits are included free of charge if required.
- The system delivers an audit trail and where required reports on tickets raised and in this way generates a knowledge base of how IT is performing in your business.
- The Helpdesk is available during office hours, we also operate a 24/7 out of hours service, calls may be logged via phone, email or the web.
- Our Customer portal allows clients to access and view current and historical activity on IT issues.
Reporting: - Delivering reports on your IT infrastructure, how it is performing and what it will do, in plain English delivered directly to you the decision maker.
The Managed Service Provider service provides you with a clear picture of your IT system via automated Executive summary and Management information thus allowing you to take control of your IT asset. The proactive and automated features of our Managed IT Support reduces our costs and allows us to provide high quality IT Support at an extremely competitive rate! Managed IT Support saves time and money because it is remote, proactive and automates the provision of IT Support; It removes the complexity of managing your IT estate because management information is available in one place and improves the ROI through reduced downtime and more productive computing. Call our sales team now on 0800 3196032 or email sales@northernstar.co.uk to find out more about how we guarantee to save you 25% on your IT Support costs.
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