Server Support
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Your business relies on your IT systems and you have invested in hardware, software and training to ensure it meets your needs. The Kaseya remote management toolset monitors and alerts across your whole network delivering availability and management information via our Managed Service Provider service. Our Microsoft accredited technicians will monitor, manage and maintain your server infrastructure through our Managed IT Support service 24 hours a day, 7 days a week & 365 days a year. We are a Microsoft Gold Partner accredited in Networking Infrastructure Solutions and have specialist in Microsoft Windows Server, Microsoft Exchange Server & Microsoft SQL Server. We are an HP Preferred Partner and have specialists in the ML & DL range of servers. What are the Features of the Managed IT Support? Microsoft Patching: Microsoft regularly patches its software and these patches are delivered automatically, out of hours and without user intervention, ensuring your servers run with optimal efficiency and security. - Operating Systems patches delivered
- Microsoft Exchange Server patches
- Microsoft SQL Server patches
- Microsoft Offices Patches delivered to terminal services servers
Hardware Configuration: We generate alerts in the event that any of the following fall outside of defined parameters: - Disk drive space
- RAM utilisation
- CPU utilisation
- Event log: we monitor and alert for impending failure of components such as video card memory/RAM stick
Software “Housekeeping”: We keep the systems running at optimal efficiency by running the following processes on all systems: - Delete temp files
- Disk defragmentation
- Disk clean-up
- Check disk
Security: Antivirus and spyware tools: - Enforce antivirus update ensuring most up to date profiles are in use.
- Schedule antivirus scans delivering alerts for viruses discovered and alerts if scan does not run.
- Check spyware update status ensuring most up to date profiles are in use.
- Schedule spyware scans alerting for malware discovered or scan does not run.
Antispam tools: · Monitor and alert service running/failed Exchange Server Monitoring: We keep your email service running smoothly by monitoring and alerting on the following metrics: - Service running
- Mailbox size
- Database size
SQL Database Monitoring: You rely on applications such as CRM and AST, we keep them running by monitoring and alerting on the following metrics: - Performance monitoring
- Disk queues
- Transaction monitoring
Backup Monitoring: You need to know that your disaster recovery plans are running, so monitor and alert your backup based on: - Service running
- Backup pass/fail
- Backup size
Helpdesk: - IT issues are expertly managed off site until resolved within a 2 hour Service Level Agreement. 97% of our calls are responded to within 30 minutes.
- On site visits are included free of charge if required.
- The system delivers an audit trail and where required reports on tickets raised and in this way generates a knowledge base of how IT is performing in your business.
- The Helpdesk is available during office hours, we also operate a 24/7 out of hours service, calls may be logged via phone, email or the web.
- Our Customer portal allows clients to access and view current and historical activity on IT issues.
Reporting: - Delivering reports on your IT infrastructure, how it is performing and what it will do, in plain English delivered directly to you the decision maker.
The Managed Service Provider service provides you with a clear picture of your IT system via automated Executive summary and Management information thus allowing you to take control of your IT asset. The proactive and automated features of our Managed IT Support reduces our costs and allows us to provide high quality IT Support at an extremely competitive rate! Managed IT Support saves time and money because it is remote, proactive and automates the provision of IT Support; It removes the complexity of managing your IT estate because management information is available in one place and improves the ROI through reduced downtime and more productive computing. Call our sales team now on 0800 3196032 or email sales@northernstar.co.uk to find out more about how we guarantee to save you 25% on your IT Support costs.
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