IT HealthCheck
Northern Star can deliver an IT HealthCheck which will compare your company’s use of IT with best industry practice while identifying ways to gain competitive advantage and improve company performance; including use of e-commerce and CRM (Customer Relationship Management) solutions.Companies have become reliant on IT but many do not have a plan for future investment that is aligned with the business strategy. Investing in this service will ensure that your business maintains its competitive advantage and is not left behind by technological change. The ServiceThe service is divided into two phases; the first is a snapshot of the technology currently in use in your business. The second is a holistic view of your business, comparing your use of IT with best practice. PHASE 1 - PC specification and performance check
- Audit of hardware
- Audit of software
- PC enhancement checklist
PHASE 2 - By following a customer through each department in the business, we develop a business process flow diagram
- In discussion with your managers we analyse how your business works and where technology opportunities exist to make it more customer centric, more efficient and more profitable
- Using our expertise and the knowledge acquired of your business, we uncover weaknesses in current IT infrastructure and identify risks to the business
We prepare a report covering: - IT vision and strategy, short-term quick wins, change management issues, training needs overview, and budget allocations.
- Finally, we prepare a draft action plan for you to use going forward
Benefits to your business We will help you stand back and take a high level look at your business, identifying the most appropriate IT infrastructure for current and future business needs. The process will help you identify what opportunities your business has, to gain competitive advantage from Information Technology and how to achieve it. What you get PHASE 1 - We supply you with a report on each PC being used by the business
PHASE 2 - You will receive an IT strategy document that includes recommendations and an action plan.
- We guarantee we will identify the means for you to achieve a reduction in costs or improved effectiveness and profitability.
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