Support Options
With businesses both large and small becoming totally reliant on their PCs and IT systems, the need for a sound support strategy is essential. The prospect of trying to work without your PC for a day is hard enough to face but imagine the situation your business would face if it lost access to important data such as customer contact information or financial records.
Companies need to organise their PC support and back up according to their needs and the risks associated with any downtime in the system. We provide a range of services that allow businesses to select the level of support that is right for them. Pre Pay – Want flexibility to buy support when needed - Telephone, Remote & On-Site Support is available with a 4 hour SLA for £300. Fixed – Want a fixed cost for IT Support -Telephone, Remote & On-Site Support is available with a 2 hour SLA at a fixed monthly fee of £100/Server & £10/PC. Outsourced – Want a fixed cost for all your IT needs - Includes supply of all new Hardware, Software, Upgrades, broadband and Telephone, Remote & On-Site Support with a 2 hour SLA at a fixed monthly fee of £400/Server & £40/PC. Disaster Recovery – Want peace of mind if the worst should happen - We supply a new dedicated Disaster Recovery Server located at our offices. We provide you with remote access to your company data and email within a 4 hour SLA at a fixed monthly fee of £175/Server. Call Northern Star sales on 0208 614 3855 or email us @ sales@northernstar.co.uk to find out how we can provide you with a hassle free low cost support and peace of mind.
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