Managed IT Support
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What are the key benefits to my business using Managed IT Support? - Proactive monitoring and maintenance of critical IT functions such as Exchange Server, database applications and Internet connections ensures minimal downtime and business continuity.
- Anti Virus & Anti Spam is updated and scanned out of hours ensuring machines are kept free of malicious code without user intervention ensures the security of your systems and improves the productivity of your staff.
- Reduction in downtime making machines available for use throughout the working day and staff more productive.
- Software and applications delivered without disruption to the working day making your staff more efficient.
- Machine updates and Software applications are delivered out of working hours meaning users are not required to maintain or update their own machines, which improves the productivity of your staff.
- Your staff running your business not your IT estate.
Your business relies on your IT systems and you have invested in hardware, software and training to ensure it meets your needs. The Kaseya remote management toolset monitors and alerts across your whole network delivering availability to your business. What are the Features of the Managed IT Support? PC Support: - MS patches delivered automatically
- Hardware Monitoring
- Software maintenance
- Security monitoring
- Remote control allowing us to take over and manage problems without the expense or time element of site visits
Server Support : - Automated patching
- Hardware monitoring
- Software maintenance
- Security monitoring
- Exchange Server monitoring ensuring availability of the email service
- SQL monitoring delivering optimum performance of your database applications
- Backup monitoring alerting and testing
- RAID status monitoring
Network support: - Router monitoring
- UPS status monitoring and alerts
- Printer/copier toner, ink and copy count
Helpdesk: - IT issues are expertly managed off site until resolved within a 2 hour Service Level Agreement. 97% of our calls are responded to within 30 minutes.
- On site visits are included free of charge if required.
- The system delivers an audit trail and where required reports on tickets raised and in this way generates a knowledge base of how IT is performing in your business.
- The Helpdesk is available during office hours, we also operate a 24/7 out of hours service, calls may be logged via phone, email or the web.
- Our Customer portal allows clients to access and view current and historical activity on IT issues.
Reporting: - Delivering reports on your IT infrastructure, how it is performing and what it will do, in plain English delivered directly to you the decision maker.
The Managed IT Service provides you with a clear picture of your IT system via automated Executive summary and Management information thus allowing you to take control of your IT asset. The proactive and automated features of our Managed IT Support reduces our costs and allows us to provide high quality IT Support at an extremely competitive rate! Managed IT Support saves time and money because it is remote, proactive and automates the provision of IT Support; It removes the complexity of managing your IT estate because management information is available in one place and improves the ROI through reduced downtime and more productive computing. Call our sales team now on 020 8831 7255 or email sales@northernstar.co.uk to find out more about how we guarantee to save you 25% on your IT Support costs.
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