PC Support
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Your business relies on your IT systems and you have invested in hardware, software and training to ensure it meets your needs. The Kaseya remote management toolset monitors and alerts across your whole network delivering availability and management information via our Managed Service Provider service. Our accredited technicians will monitor, manage and maintain your PCs through our Managed IT Support service 24 hours a day, 7 days a week & 365 days a year. We are a Microsoft Gold Partner accredited in Information Worker Solutions and have specialist in Microsoft Windows XP, Vista, Microsoft Word, Microsoft Excel, Microsoft Outlook and Microsoft Office. We are an HP Preferred Partner and have specialists in the HP range of Laptops and PCs. What are the Features of the Managed IT Support? Microsoft Patching: - Microsoft regularly patches it’s software and these patches are delivered automatically, out of hours and without user intervention, ensuring users systems’ run with optimal efficiency and security.
- Operating Systems patches delivered
- Microsoft Office patches
Application Deployment and Non Microsoft Patches: - We are able to patch non Microsoft software and remotely deploy applications when required by you and at a time that meets your business needs.
Hardware Configuration: We generate alerts in the event that any of the following fall outside of defined parameters: - Disk drive space
- RAM utilisation
- CPU utilisation
- Event log: we are alerted in the event of impending failure at the component level such as video card memory or RAM stick
Software “Housekeeping”: We keep the systems running at optimal efficiency by running the following processes on all systems: - Delete temp files
- Disk defragmentation
- Disk clean-up
- Check disk
Security: Antivirus and spyware tools: - Enforce antivirus update ensuring most up to date profiles are in use.
- Schedule antivirus scans delivering alerts for viruses discovered and alerts if scan does not run.
- Check spyware update status ensuring most up to date profiles are in use.
- Schedule spyware scans delivering alerts for malware discovered and alerts if scan does not run.
Application Blocking: - Enforce policies on irrelevant and time consuming applications such as Messenger, Skype and the Google Toolbar by user, allowing you to manage by exception whilst excluding these from the worst offenders.
- Alert to application installation/removal allowing you to see what your users actually do with their machines rather than simply what they choose to tell you.
- Block and monitor network access by individual application and by individual machine, thus ensuring a valid audit trail of application activity including all downloads.
- File Access Protection: This ensures individual files may only be opened by the application in which they are written. Thus files written in, for example MS Word, may not be opened by other applications which in turn means keeps your data secure from Trojans and other malware.
Remote Control: - When requested, we resolve problems by taking over users machines without the expense of site visits or call out charges.
Audit: - Hardware
- software and applications
- What you own
- where it is
- who is using it
- what will that support.
Helpdesk: - IT issues are expertly managed off site until resolved within a 2 hour Service Level Agreement. 97% of our calls are responded to within 30 minutes.
- On site visits are included free of charge if required.
- The system delivers an audit trail and where required reports on tickets raised and in this way generates a knowledge base of how IT is performing in your business.
- The Helpdesk is available during office hours, we also operate a 24/7 out of hours service, calls may be logged via phone, email or the web.
- Our Customer portal allows clients to access and view current and historical activity on IT issues.
Reporting: - Delivering reports on your IT infrastructure, how it is performing and what it will do, in plain English delivered directly to you the decision maker.
The Managed Service Provider service provides you with a clear picture of your IT system via automated Executive summary and Management information thus allowing you to take control of your IT asset. The proactive and automated features of our Managed IT Support reduces our costs and allows us to provide high quality IT Support at an extremely competitive rate! Managed IT Support saves time and money because it is remote, proactive and automates the provision of IT Support; It removes the complexity of managing your IT estate because management information is available in one place and improves the ROI through reduced downtime and more productive computing. Call our sales team now on 020 8831 7255 or email sales@northernstar.co.uk to find out more about how we guarantee to save you 25% on your IT Support costs.
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